sgobet Terms & Conditions

1 Definitions

In this Agreement the following terms shall have the meanings set out below unless the context clearly requires otherwise.

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account or use any service on the Platform. This age threshold applies regardless of the minimum gambling age in any other jurisdiction and is strictly enforced by sgobet. Users who misrepresent their age to circumvent this requirement will have their accounts immediately closed and all funds may be forfeited.

2.2 Residency and Jurisdiction

The Platform is primarily designed to serve players who are residents of Indonesia. By registering, you confirm that you are accessing the Platform from a jurisdiction where doing so does not violate any applicable law. sgobet makes no representation that use of the Platform is lawful in every jurisdiction. It is your sole responsibility to determine and comply with all laws applicable to you in your country of residence.

2.3 Single Account Policy

Each individual may hold one Account only. Opening duplicate or multiple accounts — whether under the same identity or different identities — constitutes a material breach of this Agreement and may result in permanent suspension of all associated accounts and forfeiture of funds.

2.4 Employees and Associates

Employees, contractors, and directors of sgobet, as well as their immediate family members residing in the same household, are not permitted to hold active player accounts or participate in promotional offers.

3 Account Registration

3.1 Registration Process

To access the full range of services offered by sgobet, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, valid email address, mobile phone number, and preferred banking details. You warrant that all information provided at registration and at any subsequent update is truthful and accurate.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. sgobet will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to maintain adequate credential security. You must notify sgobet immediately at [email protected] if you suspect unauthorized access.

3.3 Account Verification Prior to Withdrawal

sgobet reserves the right to require full identity verification (KYC) before processing any withdrawal request. Accounts that have not completed verification may have withdrawal requests held until documentation is reviewed and approved. Accounts found to contain false registration information at any point will be permanently suspended.

3.4 Currency

All Account Balances, deposits, wagers, winnings, and withdrawals are denominated in Indonesian Rupiah (IDR / Rp). sgobet does not charge currency conversion fees for accounts denominated in IDR. Any currency conversion required by a User's local bank or payment provider is the User's responsibility.

4 Identity Verification (KYC)

4.1 Required Documentation

sgobet may request the following documentation at any time, and will require it before processing withdrawal requests above threshold amounts:

• Government-issued photo ID: Indonesian National Identity Card (KTP), valid passport, or driver's licence — showing full name, date of birth, and photograph clearly.
• Proof of address: A utility bill, bank statement, or government correspondence dated within the past three (3) months showing your name and residential address.
• Selfie verification: A photograph of you holding your primary ID document beside your face, taken in adequate lighting with all four corners of the document visible.
• Payment method proof: A screenshot or scan of the bank account, e-wallet, or card used for deposits, confirming that the payment method is registered in your name.

4.2 Processing Time

Standard KYC review is completed within 24 hours of receiving a complete documentation set. During peak periods processing may extend up to 72 hours. You will receive notification by email upon completion of verification.

4.3 Refusal of Incomplete Submissions

sgobet reserves the right to reject any documentation submission that is unclear, expired, suspected to be altered, or otherwise insufficient to confirm the User's identity. Users will be notified of deficiencies and given a reasonable opportunity to resubmit. Persistent inability to provide satisfactory documentation may result in Account suspension.

5 Deposits & Withdrawals

5.1 Accepted Deposit Methods

sgobet accepts deposits via the following payment channels: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional methods may be added or removed at sgobet's discretion with reasonable notice.

5.2 Deposit Limits

The minimum single deposit is Rp 50.000. The maximum single deposit via bank transfer is Rp 100.000.000. E-wallet maximum deposits range from Rp 20.000 to Rp 50.000.000 depending on the provider and the User's wallet verification tier. sgobet reserves the right to impose individual deposit limits based on Account history or risk assessment.

5.3 Deposit Processing

Deposits via BCA, BRI, BNI, and Mandiri are typically credited to your Account within one (1) to five (5) minutes during standard Indonesian banking hours (08:00–21:00 WIB on business days). Deposits submitted outside banking hours or on public holidays may be subject to processing delays of up to twenty-four (24) hours. sgobet is not responsible for delays attributable to third-party banking or payment systems.

5.4 Withdrawal Requests

Withdrawals are processed exclus ively to the same payment method and account name used for the User's most recent deposit. The minimum withdrawal amount is Rp 100.000. Standard withdrawal processing time is one (1) to twenty-four (24) hours depending on Account verification status and withdrawal amount. VIP Gold tier members and above receive priority withdrawal processing with average completion times under six (6) hours.

5.5 Withdrawal Conditions

Before a withdrawal request will be processed, the following conditions must be satisfied:

• The Account must have completed KYC verification.
• The withdrawal amount must not exceed the current verified Account Balance after deducting any active Wagering Requirements.
• The Account must not be subject to any ongoing investigation, fraud review, or temporary restriction.
• The requested withdrawal destination must match the registered payment method on the Account.

5.6 Fees

sgobet does not charge processing fees on standard deposits or withdrawals. However, third-party fees imposed by your bank, e-wallet provider, or payment intermediary are outside sgobet's control and remain the User's responsibility. sgobet will notify Users of any platform-side fee changes with at least seven (7) days' prior notice.

5.7 Anti-Money Laundering

sgobet maintains strict anti-money laundering (AML) controls. Unusual deposit and withdrawal patterns may trigger internal review and temporary holds on Account funds. During any AML review, sgobet may request additional documentation. Accounts confirmed to be involved in money laundering or other financial crimes will be permanently suspended and relevant authorities notified where required by applicable law.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits issued by sgobet are subject to the specific terms published alongside each individual promotion in addition to the general provisions of this section. In the event of conflict, the specific promotion terms take precedence.

6.2 Wagering Requirements

Unless explicitly stated otherwise in the applicable promotion, all Bonus Funds are subject to a minimum wagering requirement before they or any associated winnings may be withdrawn. The standard wagering requirement is twenty-five times (25x) the bonus amount. Wagering on certain game types — including but not limited to live dealer games and low-margin sports bets — may contribute at a reduced rate or not at all toward wagering requirements. Full contribution rates are published on each promotion page.

6.3 Bonus Expiry

Bonus Funds that are not wagered in full within the period specified in the applicable promotion — typically fourteen (14) calendar days from the date of crediting — will expire and be removed from the Account Balance without compensation. It is the User's responsibility to track bonus expiry dates.

6.4 Abuse and Misuse

sgobet reserves the right to void bonuses and associated winnings, and to suspend or permanently close Accounts, where it has reasonable grounds to believe that a User is engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses multiple times, using automated betting strategies to exploit bonus terms, collusion with other players, and misrepresenting identity to qualify for promotions.

6.5 VIP Program

Participation in the sgobet VIP Program is subject to the VIP Program Terms published separately. VIP tier benefits, cashback rates, and monthly turnover requirements are subject to modification at sgobet's discretion. Changes to VIP Program terms will be notified to affected members with at least fourteen (14) days' advance notice.

7 Betting & Gaming Rules

7.1 Acceptance of Bets

sgobet reserves the right to refuse, limit, or void any bet or wager at its sole discretion, including where: the bet exceeds applicable stake limits; the odds or game outcome was the result of a technical error; there is reasonable suspicion of match-fixing or fraudulent activity; or the Account Balance is insufficient to cover the requested stake.

7.2 Errors and Malfunctions

In the event of a technical malfunction, software error, or communication failure that affects game outcomes, odds, or displayed balances, sgobet reserves the right to void affected bets and restore Account Balances to their pre-error state. Winnings generated as a direct result of a verifiable technical error are not valid and will not be paid. sgobet will make reasonable efforts to resolve errors promptly and transparently.

7.3 Sports Betting

All sports bets — including bandar bola (football betting) markets covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and international competitions — are governed by the specific sports betting rules published in the Platform's Help section. Asian handicap (voor bola) markets, live in-play betting, and mix parlay combination bets each carry their own specific conditions regarding void rules, settlement timing, and partial cashout eligibility.

7.4 Casino and Slot Games

All casino games, including slots, live dealer tables, and specialty games, use certified Random Number Generator (RNG) technology. RTP (Return to Player) percentages are displayed transparently on each game's information page. Historical RTP figures represent long-term statistical averages across millions of game rounds and do not guarantee returns in any individual session.

7.5 Togel and Lottery Markets

Participation in togel (Indonesia's traditional numbers lottery) markets and other lottery-style games is governed by draw schedules and prize structures published on the relevant game pages. Results are final once officially published by the Platform. In the event of a dispute regarding a draw result, sgobet's decision following internal review is binding.

8 Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Violation of any prohibition in this section constitutes a material breach of this Agreement and may result in immediate Account suspension, forfeiture of funds, and reporting to relevant authorities:

• Using the Platform if you are under 21 years of age or accessing it from a jurisdiction where doing so is expressly unlawful.
• Opening, operating, or directing a third party to open accounts in your name or on your behalf for the purpose of circumventing account restrictions or KYC obligations.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, scrape data, or otherwise interact with the Platform in a manner not intended for human users.
• Exploiting software vulnerabilities, errors in odds, or technical malfunctions for financial gain.
• Engaging in any form of match-fixing, collusion, or coordinated betting activity designed to manipulate outcomes or exploit promotional structures.
• Using the Platform to launder money, facilitate fraud, or conduct any transaction that violates applicable financial crime legislation.
• Uploading, transmitting, or distributing malicious software, viruses, or harmful code through the Platform.
• Harassing, threatening, or abusing sgobet staff, customer service agents, or other Users.
• Misrepresenting your identity, nationality, age, or any other material fact to sgobet.

9 Intellectual Property

All content on the Platform — including but not limited to software, source code, design elements, logos, trademarks, graphics, text, game mechanics, and audio-visual material — is the exclusive property of sgobet or its licensed content partners and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with this Agreement. This licence does not permit you to: copy, reproduce, distribute, or publicly display any Platform content; create derivative works; reverse-engineer or decompile any software; or use any Platform material for commercial purposes without sgobet's prior written consent.

10 Privacy & Data

The collection, use, storage, and sharing of your personal data by sgobet is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account you consent to the processing of your personal data as described in the Privacy Policy.

In summary, sgobet collects data necessary to operate your Account, process transactions, verify identity, prevent fraud, and comply with legal obligations. We do not sell personal data to third parties for marketing purposes. Full details of your data rights and our retention practices are available in the Privacy Policy.

11 Responsible Gaming

sgobet is committed to providing a safe and responsible gambling environment. We provide the following tools to help Users maintain control over their gambling activity:

• Deposit Limits: Daily, weekly, and monthly deposit caps that can be set or reduced at any time. Increases to limits are subject to a 24-hour cooling-off period.
• Loss Limits: Caps on net losses over defined periods to prevent extended losing streaks from causing undue financial harm.
• Session Time Limits: Automatic logout after a User-defined session duration.
• Reality Check Notifications: Periodic pop-up reminders displaying elapsed play time and net session result.
• Self-Exclusion: Temporary (1 month to 1 year) or permanent exclusion from the Platform. Self-exclusion is irreversible for its chosen duration.
• Self-Assessment: A confidential questionnaire to help Users evaluate whether their gambling habits show signs of problematic behaviour.

If you are concerned that gambling is negatively affecting you or someone close to you, please visit our dedicated Responsible Gaming page or contact our support team immediately. Adults only — you must be 21 or older to play.

12 Limitation of Liability

12.1 No Warranties

The Platform is provided on an "as is" and "as available" basis. sgobet makes no warranties, express or implied, regarding the Platform's uninterrupted availability, freedom from errors, compatibility with all devices, or fitness for any particular purpose. We do not guarantee that any specific game outcome, odds, or promotional benefit will be available at any given time.

12.2 Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, sgobet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including loss of profits, loss of data, loss of goodwill, or service interruptions — even if sgobet has been advised of the possibility of such damages.

12.3 Aggregate Liability Cap

sgobet's total aggregate liability to any User arising from or in connection with this Agreement — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that User in the twelve (12) months immediately preceding the event giving rise to the claim.

12.4 Force Majeure

sgobet shall not be in breach of this Agreement, nor liable for any failure or delay in performing its obligations, where such failure or delay results from a Force Majeure event. sgobet will use reasonable endeavours to minimise the impact of any Force Majeure event and will notify Users of significant service disruptions as soon as practicable.

13 Termination

13.1 Termination by sgobet

sgobet may suspend or permanently close any Account at any time with immediate effect where: a User has breached any provision of this Agreement; sgobet is required to do so by applicable law or regulatory obligation; sgobet has reasonable grounds to suspect fraud, money laundering, or identity misrepresentation; or sgobet decides to cease providing services in a particular jurisdiction. Where termination is not due to User breach, sgobet will return any legitimate verified Account Balance to the User's registered payment method within a reasonable timeframe.

13.2 Voluntary Account Closure

Users may request closure of their Account at any time by contacting sgobet customer support. Prior to closure, all active wagers will be settled according to their applicable rules, and any remaining real-money Balance will be returned to the User's verified withdrawal method. Accounts subject to active investigations or pending withdrawal holds may experience a delay in closure processing.

13.3 Effect of Termination

Upon termination, the User's licence to access the Platform is immediately revoked. Sections of this Agreement that by their nature are intended to survive termination — including but not limited to Sections 8, 9, 12, and 14 — shall continue in full force and effect.

14 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which sgobet holds its international gaming licence. Any dispute arising out of or in connection with this Agreement that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration under the rules of a recognised international arbitration body agreed upon by both parties, or in the absence of agreement, as determined by sgobet acting reasonably.

Nothing in this clause limits sgobet's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or restrain a breach of this Agreement.

15 Amendments

sgobet reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Users via email or prominent on-platform notification at least fourteen (14) calendar days before the revised terms take effect. Minor corrections, clarifications, or updates that do not materially affect Users' rights may be published without prior notice.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the revised terms, you must cease using the Platform and close your Account before the effective date.

16 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the sgobet support team through the following channel: